PhonePe is Hiring Now | Free Food + Medical/Parental Insurance | Freshers Can Apply | Latest Job updates 2024

Join PhonePe Team Now!
Exciting Opportunities Await with Free Food, Medical/Parental Insurance, and More

Position Available: ABT Advisor
Location: Bangalore
Working Schedule: 5 Days with 2 Days Rotational Offs
Employment Type: Permanent

Eligibility Criteria:

Strong Communication Skills: Demonstrated ability in both written and verbal communication.
Quick Learner: Ability to grasp concepts swiftly.
Active Listening: Skillful in listening actively and addressing objections.
Customer Focus: Strong orientation towards customer satisfaction and adaptability in diverse situations.
Team Player: Collaborative, flexible, and receptive to feedback.
Time Management: Ability to multitask, prioritize tasks, and manage time effectively.
Language Proficiency: Proficient in English and Hindi; fluency in South Indian languages is advantageous.
Educational Qualification: Graduation (10+2+3) is mandatory.
Experience: 0-2 years of customer-facing work experience preferred.

Responsibilities:

Integrity and Customer Priority: Prioritize customer needs and uphold integrity in all interactions.
Inquiry Handling: Address basic inquiries related to PhonePe accounts and transactions.
Channel Efficiency: Ability to switch efficiently between phone and data channels.
Adherence to Guidelines: Follow prescribed process guidelines to resolve issues.
Building Trust: Foster trust with customers through effective interactions.
Productivity Targets: Meet hourly and daily productivity targets.
Resource Utilization: Utilize internal processes and resources for issue resolution.
Issue Escalation: Escalate issues when necessary and seek support from relevant teams.
Process Enhancement: Propose enhancements to existing processes.
Customer Education: Educate customers to maximize their utilization of PhonePe services.

Salary: Competitive, based on interview performance.

Required Skills:

Communication: Exceptional written and verbal communication skills.
Learning Aptitude: Demonstrated ability to learn quickly.
Objection Handling: Proficient in active listening and adeptly handling objections.
Customer Focus: Deeply oriented towards customer satisfaction and adaptable to various scenarios.
Teamwork: Embrace teamwork, flexibility, and feedback.
Time Management: Effectively manage multitasking, prioritization, and time.
Language Proficiency: Proficient in English and Hindi; fluency in South Indian languages is advantageous.
Education: Graduation (10+2+3) is mandatory.
Experience: 0-2 years of experience in a customer-facing role preferred.

How to Apply:

Don’t miss this opportunity to be a part of the dynamic PhonePe team! Apply now and embark on an exciting career journey with us.