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Job Description: International Chat Process for Sales & Customer Support
Greetings from Intouch CX!
Overview: We are currently hiring for the International Chat Process for Sales & Customer Support. This position requires working from the office with immediate joiners preferred. The office locations are in Hitech City & Kokapet, limited to areas within a 30km radius from the office. Candidates must be located in Hyderabad.
Work Environment:
- Work From Office.
- Two-way Cab provided.
Note: Candidates who have attended an interview in the last 60 days will not be eligible to apply.
Roles & Responsibilities:
- Voice Support: Provide support through voice communication.
- Sales and Customer Support: Carry out sales or customer support tasks.
- Complaint Resolution: Respond to customer complaints professionally and attempt to resolve them successfully following established guidelines.
- Previous Experience: Previous relevant experience is preferred.
- Rapport Building: Ability to build rapport with customers.
- Objection Handling: Ability to overcome objections and solicit business.
Key Skills:
- E-commerce Understanding: Preferred candidates with an understanding of eCommerce websites.
- Product Knowledge: Knowledge of mobile/computing products.
- Sales Experience: Any sales experience is preferable.
- Communication Skills: Effective written communication skills and comprehension skills.
- Typing Speed: Excellent typing speed of at least 30 wpm.
- Interpersonal Skills: Excellent interpersonal and intrapersonal skills, with a focus on teamwork.
Eligibility Criteria:
- Graduation Not Required (No UG backlogs & Not pursuing any regular studies).
- Minimum of 6 months work experience in an International Voice Process.
- Minimum understanding of Customer Service.
- Immediate joiners are preferred.
- Willingness to work in Night Shifts/ Late Night Shifts.
- Flexible with Work From Office only.
Contact Information: If interested, please share your resume to [email protected] or reach out via WhatsApp at 8106721409.