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Job Role : Customer Service Quality Executive
Company Name : Ditto
Job Responsibilities
- Conduct call monitoring to provide valuable insights for process enhancement.
- Contribute to the development and implementation of effective quality processes.
- Compile data to support the enhancement of advisor performance.
- Offer feedback on the caliber of advisor recommendations.
- Formulate benchmarks for customer support service excellence.
Qualifications and Qualities
- 0 to 3 years of relevant experience.
- Proficient in effective communication.
- Exceptional customer service aptitude.
- Demonstrates a strong sense of ownership and leadership qualities.
- Exemplary listening and analytical proficiencies.
- Proficient in collaborative communication.
Application Procedure:
If your application is shortlisted, you will receive an email containing a link to create a brief video resume. Kindly monitor your inbox and ensure completion of this mandatory step.
Benefits
- Opportunity for remote work.
- Comprehensive health insurance coverage extended to you and your dependents.
- Annual CTC – INR 4,51,600.