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Job ID/Reference Code
PROGEN-EXTERNAL-174799

Work Experience
0-2 Years

Job Title
Process Executive

Responsibilities

Complaint Handling: Understands when and to whom to escalate matters, with a good grasp of complaint handling procedures. Also, possesses basic awareness of client business and key processes to relate work to client needs.
Team Management: Familiar with IBPO business/operations processes and tools like ALCON, PBS, KM [LITE, Performagic, Mantra, etc.], enabling effective management of teams and projects, and providing inputs for system changes.
Staffing Management: Aware of staffing management principles and capable of implementation as needed. Also understands planning and prioritizing principles to ensure effective scheduling impact on deliverables.
Quality Procedures: Demonstrates a thorough understanding of quality procedures and techniques (audit plans/process improvement projects, etc.) necessary for consistent process performance.
Reporting Requirements: Possesses working knowledge of various reporting requirements (templates, frequency, etc.) to generate accurate reports, highlight issues, train team members, and proactively identify and communicate risks.

Preferred Skills

Additional Responsibilities
Basic Skills Required:

Educational Requirements
Graduate

Service Line
BPO Service Line
(Location of posting subject to business requirements)