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Job Description: Customer Service Representative

Role & Responsibilities

• Provide exceptional customer service to inbound customer calls by staying updated on training and internal communications.
• Build customer loyalty through in-depth knowledge of key products and services.
• Take ownership of and resolve customer issues, knowing when and how to escalate when necessary.
• Implement the Group compliance policy, Operational Risk, and SOX (Sarbanes-Oxley Requirements) for RBWM Centers.
• Maintain awareness of all Operational Risk elements associated with the role in compliance with SOX for contact centers.

Qualifications

• Proficiency in required language(s) for the process.
• Availability for flexible/24/7 shifts.
• Flexibility, customer-centric approach, and ability to thrive in a team environment by seeking feedback and being open to development.
• Ability to work effectively in a high-volume, fast-paced environment.
• Excellent communication skills.

Time and Venue

Date: 13th April
Time: 9:30 AM – 2:30 PM
Location:
Ground level block, Cyber pearl, phase 2, madhapur, Hyd, 500081
Contact: Sunitha