Concentrix is hiring for Advisors Role | Apply Now

Concentrix is hiring for Advisors Role | Apply Now

Exciting Job Opportunity: Join the Concentrix Team as an Advisor

Role: Advisor

Locations: Multiple Locations

Are you a people person with strong problem-solving skills? Do you enjoy helping others and providing excellent customer support? If so, Concentrix has a great opportunity for you! We are looking for enthusiastic individuals to join our team as Advisors.

Job Description:

At Concentrix, we have two exciting Advisor roles for you to consider:

Voice Support Advisor:

• Customer Support: As a Voice Support Advisor, you will provide assistance and support to customers through phone calls. This involves answering inquiries, resolving issues, and offering information about our products or services.
• Problem-Solving: You’ll be the go-to person for customer concerns and issues, working diligently to find effective solutions. If a problem is more complex, you will escalate it to higher-level support or management.
• Communication Skills: You’ll maintain a professional and courteous tone while communicating with customers, emphasizing active listening and clear verbal communication.
• Product/Service Knowledge: Develop a deep understanding of our client’s products or services and stay updated on any changes or updates.
• Documentation: Accurately document customer interactions and issue resolutions in our CRM (Customer Relationship Management) system.
• Adherence to Policies: Always follow company and client-specific policies and guidelines while providing support to our valued customers.

Non-Voice Support Advisor:

• Chat or Email Support: As a Non-Voice Support Advisor, you’ll provide customer support and assistance through written channels, such as chat or email. This includes responding to customer inquiries, resolving issues, and providing information.
• Written Communication Skills: Display strong written communication skills, including proper grammar, spelling, and clarity.
• Problem-Solving: Similar to voice support, non-voice advisors should be adept at problem-solving and providing effective solutions to customer issues.
• Customer Engagement: Maintain a professional and customer-focused approach while interacting with customers in written form.
• Product/Service Knowledge: Understand and stay updated on the products or services offered by our client to provide accurate information and support.
• Documentation: Thoroughly document customer interactions and issue resolutions in a CRM or ticketing system.
• Adherence to Policies: Adhere to company and client-specific policies and guidelines, especially in written communication.

Education Requirements:

• High school diploma, diploma, or any degree.

Skills:

• Customer Service Skills: Strong customer service skills are essential for both roles. Advisors must be empathetic, patient, and customer-focused to provide a positive customer experience.
• Communication Skills: Clear and effective communication is crucial.
• Problem-Solving: The ability to analyze customer issues, identify solutions, and resolve problems is fundamental.
• Product/Service Knowledge: Advisors need to have a good understanding of the products or services offered by the client.
• Active Listening: Advisors must be active listeners to fully understand customer concerns and needs.
• Multi-Tasking: Effective multitasking is valuable in managing workloads efficiently.
• Empathy: Advisors should respond with empathy and compassion.
• Time Management: Managing time effectively is crucial to ensure that customer inquiries are addressed promptly and efficiently.
• Documentation: Advisors need to document customer interactions accurately.
• Adaptability: The ability to adapt to changing situations, customer needs, and client-specific processes is important.

Additional Skills:

For Voice Support:

• Verbal Communication: Excellent verbal communication skills.
• Active Speaking: Ability to articulate solutions and information clearly over the phone.

For Non-Voice Support:

• Written Communication: Strong written communication skills.
• Typing Skills: Proficiency in typing.
• Email and Chat Etiquette: Understanding email and chat etiquette is important for maintaining professionalism in written communication.

Salary: Competitive, as per the company norms.

Ready to Join Our Team? Apply Online Now and Begin Your Journey with Concentrix!

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