CGS Is Hiring for Associate Technical Support Engineer Voice Process Jobs Apply Online
CGS Is Hiring for Associate Technical Support Engineer Voice Process Jobs Apply Online
Job Description
Company: CGS
Position: Technical Support
Experience: 0-4 years
Shift: Rotational (24/7)
Process: International
Location: Hyderabad (Hi-tech City)
Requirements:
- Fluent in English
- Education: Undergraduates eligible
Interview Process (5 Rounds):
- Initial Screening
- Technical Round
- Ops Round
- HR Discussion
- Final Assessment
Work Details:
- Work from Office (WFO)
- Immediate joiners preferred
Responsibilities:
- Troubleshoot hardware issues
- Utilize online forums for solutions
- Diagnose and resolve complex technical issues
- Adhere to client policies and procedures
- Escalate unresolved issues
- Log all issues properly
- Manage multiple open issues simultaneously
- Think logically and prioritize effectively
- Maintain a strong focus on customer satisfaction
- Achieve individual performance targets
Skills Required:
- Basic hardware troubleshooting knowledge
- Ability to diagnose and troubleshoot technical issues
- Strong customer focus
- Quick response to customer needs
- Proficiency in English
Contact Person: Kajuluri Devi Sri Pravallika Email: [email protected]
Role Details:
- Role: Non-Tech Support (Voice/Blended)
- Industry: BPO/Call Centre
- Department: Customer Success, Service & Operations
- Employment Type: Full Time, Permanent
- Role Category: Voice/Blended
Event Details:
- Date: April 25th – April 26th
- Time: 11:00 AM – 5:30 PM
- Address: 2-91/B/12 & 13, Hitech City Main Road, Khanamet, Madhapur, Hyderabad-500081, Telangana, INDIA
- Contact: Kajuluri Devi Sri Pravallika