Cactus is Hiring for Customer Service Role | Apply Now | free jobs information
Cactus is Hiring for Customer Service Role
Location :WORK FROM HOME
Stipend: 15,000 INR Per Month
Internship Duration: 6 Months
Job Responsibilities
• Provide real time support to customers via our new age chat platform (Zendesk/Genesys) with the goal of converting enquiries
• Help build customers confidence in Editage brand over competitors and improve conversion rates
• Add a human factor in customer shopping experience thereby influence repeat rate
• Influence the revenue of the organization by pitching our services to clients over chat
• Identify website errors and provide solutions for the same
• Identify the business trends by keeping a watch on the customer feedback and share it with the key stakeholders.
Qualifications and Prerequisites
• Have high standard of service mind-set
• Are tech savvy, comfortable with using various live chat software’s and ability to multitask
• Have good sales skills
• Have excellent written communication skills and ability to deliver message in a concise manner
• Can think on your feet, meet customers at their level, and improvise during a conversation
• Can work under pressure and meet deadlines, while maintaining a positive attitude