Intouch online interviews | Interview In Mobile | Intouch company hiring in hyderabad
Intouch online interviews | Interview In Mobile | Intouch company hiring in hyderabad
Job Description: Technical Support Associate (Immediate Joiners)
About the Job:
Are you a customer service professional intrigued by technology? If so, you’re in the right place! We seek a self-motivated individual with a strong technical background for the role of Technical Support Associate. Your primary task will be to provide multi-level assistance by diagnosing and troubleshooting issues for our clients, aiming to deliver optimal solutions.
Immediate Joiners Preferred for International Chat Process & Voice Process (Customer Support)
Interview Schedule:
- Date: 01st April 2024 to 05th April 2024
- Time: 12:00 PM – 3:00 PM
- Interview Link: Meet – https://meet.google.com/ijk-opzh-fey
(Note: Shortlisted candidates in the interview must attend the walk-in interview upon notification)
Job Responsibilities:
- Troubleshoot: Address customer issues via chat, remote access, and diagnostics.
- Collaborate: Work closely with customers, offering technical advice and recommendations.
- Network Management: Resolve network and connection issues efficiently.
- Expectation Management: Manage customer expectations regarding response times.
- Customer Engagement: Go above and beyond to engage with customers, ensuring satisfaction through issue resolution.
Candidate Profile:
- Judgment Skills: Ability to evaluate situations and provide effective solutions promptly.
- Quick Learner: Ability to grasp new skills and information from the customer’s perspective rapidly.
- Communication Skills: Excellent verbal and written communication skills.
- Problem-Solving: Strong analytical and interpersonal skills.
Preferred Skills/Abilities/Exposure:
- Education: Graduate/Post Graduate
- Communication: Effective verbal and written communication skills.
- Shift Availability: Willingness to work night shifts (24/7).
- Work Environment: Comfortable with 100% office-based work.
Perks and Benefits:
- Insurance: PF, ESI, Health Insurance
- Transportation: 2-way transportation (pick up & drop)
- Incentives: Performance-based incentive plans
- Work Schedule: 5 working days with 2 days off
Role Information:
- Role: Customer Success Associate
- Industry: BPO / Call Centre
- Department: Customer Success, Service & Operations
- Employment Type: Full Time, Permanent
- Role Category: Customer Success
- Education: UG: Graduation Not Required