Amazon Company Customer Service Associate Jobs 2023 Apply Online | Latest Jobs In Telugu
Amazon Company Customer Service Associate Jobs 2023 Apply Online | Latest Jobs In Telugu
Job Title: Customer Service Associate Employment Type: Full Time Location: Hyderabad
Amazon’s commitment to being Earth’s most customer-centric company is exemplified through our award-winning Customer Service team, playing a pivotal role in realizing this mission. Our unique approach values genuine, personalized interactions over scripted responses. As a Customer Service Associate, you will undergo comprehensive training to equip you with the skills needed to effectively address customer concerns, allowing you to bring your individuality to each interaction and deliver the outstanding support experience our customers cherish.
Responsibilities of a Customer Service Associate:
In the role of an Amazon Customer Service Associate, your primary objectives are to proactively address issues, resolve queries, and exceed customer expectations. Serving as the initial point of contact, you will handle customer inquiries through phone, chat, and/or email, covering a spectrum from order and product inquiries to payment-related matters and website guidance. Utilizing various tools, you will navigate, research, and provide solutions while maintaining effective communication with customers.
Working Hours:
This position necessitates flexibility in working hours to align with customer needs. You will be scheduled for variable shifts, including overnight, day, and late shifts, with a minimum weekly commitment of 40 hours (e.g., 4×10 hours or 5×8 hours). Shift patterns will vary within the operational hours of 6 am to 11 pm from Sunday to Monday, and occasional work on national holidays may be required. Specific schedule details will be communicated closer to your start date.
Qualifications:
- Minimum age: 18 years
- Right to work in India
- Proficient communication skills in English (both written and oral)
- Computer literacy and experience
- Availability for varied shifts within the operational hours of 6 am to 11 pm from Monday to Sunday
- Willingness to work in rotating shifts, including early, late, overnight, weekends, and overtime as necessary
Desired Traits:
- Diligent, articulate, and detail-oriented
- Customer-focused and friendly demeanor in all situations
- Quick learner with an adaptability to change
- Comfortable multitasking in a high-energy environment
Benefits:
Joining Amazon’s Customer Service team does not require prior customer service experience. Upon joining, you will receive comprehensive training and a complete equipment package. Additionally, we offer various benefits, including:
- Medical insurance
- Pension plan
- Internet allowance
- Lifestyle benefits and retail discounts through our Amazon Extras program
- Expert training and continuous opportunities for skill development
If this role resonates with you, click the link below to initiate the application process. The application may take approximately 3 hours to complete, including assessments evaluating your suitability for the role. You can save your progress during the application and return to it later if needed. For the best experience, we recommend using a laptop/desktop computer.
If successful, we will reach out to you to discuss the next steps in the application process.
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