IntouchCX Immediate Hiring For International Chat Support | free jobs information
IntouchCX Immediate Hiring For International Chat Support
| Job Title: Customer Service Representative (Chat / Email) |
|---|
| Responsibilities |
| – Provide excellent customer service through web-chat and email communication tools |
| – Solve questions and complaints related to order status, inventory, and billing |
| – Handle inquiries in accordance with quality and performance standards |
| – Identify and escalate priority emails to appropriate channels |
| – Resolve customer complaints professionally and according to guidelines |
| – Accurately document customer transactions in the appropriate systems |
| – Coordinate with co-workers, lead persons, and other departments as needed |
| – Actively listen to customers and demonstrate empathy and patience |
| – Provide information to clients and record actions taken in the system |
| – Ensure compliance with policies and procedures for all customer contacts |
| – Maintain comprehensive knowledge of systems and processes |
| – Attend team meetings and training sessions as required |
| – Perform other assigned duties |
| Requirements |
| – Fundamental understanding of eCommerce websites |
| – Above average verbal and written communication skills |
| – Ability to listen attentively and tailor responses to customer needs |
| – Ability to work in a fast-paced and changing environment |
| – Strong organizational skills and attention to detail |
| – Proficiency in operating phone systems and personal computers |
| – Adherence to organizational policies and procedures |
| – Flexibility to work various shifts including weekends and holidays |
| – Basic mathematical skills |
| – Successful completion of a background check, if required |
| – Ability to effectively interact with employees at all levels and people from diverse backgrounds |
| Education / Experience Requirements |
| – Education: Any Graduate or Undergraduate can apply |
| – Experience: 0 to 5 years in the call center industry, preferably in Chat/Email Operations |
| Perks and Benefits |
| – 5-day workweek with 2 rotational week-offs |
| – Two-way cabs for home pickup and drop |
| – Attractive incentives |
| Contact Information |
| – Contact Person: Siva Changalwala |
| – Phone: 7981422357 (Call or WhatsApp) |
| – Email: [email protected] |
| – Address: Maximus Towers 2A, MindSpace, Hyderabad, Telangana, India 500081 |
| – Company: 24-7 Intouch |